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Questions about the platform or pricing? We'd love to talk.
Reach out via email and we'll respond within one business day.
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Refund, Cancellation & Customer Service Policies
REFUND & DISPUTE POLICY
Plerity, Inc. provides ongoing platform services billed on a monthly basis. Refund requests must be submitted in writing to {{contact.email}} within 30 days of the invoice date. Refunds are evaluated on a case-by-case basis; services already rendered are generally non-refundable. To dispute a charge, please contact us at {{contact.email}} with your invoice number and a description of the dispute. We respond to all disputes within 5 business days.
CANCELLATION POLICY
Platform subscriptions may be cancelled with 30 days written notice sent to {{contact.email}}. Cancellation takes effect at the end of the current billing period. Annual contracts are subject to the terms of the signed Services Agreement. No partial-period refunds are issued for monthly subscriptions.
CUSTOMER SERVICE
For all inquiries — billing questions, service questions, or general support — contact us at {{contact.email}}. We are available Monday through Friday, 9am to 5pm Mountain Time, and respond to all inquiries within one business day.
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Whether you're curious about platform pricing, want to understand how Plerity works, or are ready to discuss a subscription, we're happy to talk.